Grievance Redressal

Customer centricity is one of the core values of Hinduja Housing Finance. We believe that, Customer Experience is the important factor to keep the customers happy and thereby ensuring a long lasting relationship with the Hinduja Housing Finance.

Grievance expressed by customer serves as feedback mechanism for bringing about improvement in quality of service delivered to customers. Hinduja Housing Finance’s Grievance Redressal Policy has been formulated in line with regulator guidelines on Customer Service.

Customers are requested to follow the process below

Level 1.
In case of any grievances, the Customers may contact the Branch Manager/Zonal Heads/Area Heads at the respective branches, where they have taken the loan, in writing, through email or by post / courier. A Complaint Register is also made available at our branches for the Customers to record their complaint in writing. Any complaint(s) received directly by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch(es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office. Our Company will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any.